LD
Lunga D
1 reviews | Active since Oct 2021
28 Oct 2024, 09:50
Terrible Service when claiming!!
My claim was submitted with Alex Forbes in the beginning of October. We are on day 14 and still nothing has changed on my claim status. I have sent emails and also a complaint but Alexander Forbes shows a don't care attitude. I also requested urgency as I had stated a valid reason but to no avail.
Helpful (0)
Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
28 Oct 2024, 10:18Dear Lunga,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply28 Oct 2024, 10:18
Official
Dear Lunga,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
LD
Lunga D's updateReviewer Update
29 Oct 2024, 12:47Good day
I am still awaiting a response. It's sad that my urgency means nothing to you as a company. Thank you
I am still awaiting a response. It's sad that my urgency means nothing to you as a company. Thank you
LD
Lunga D's update29 Oct 2024, 12:47
Reviewer Update
Good day
I am still awaiting a response. It's sad that my urgency means nothing to you as a company. Thank you
I am still awaiting a response. It's sad that my urgency means nothing to you as a company. Thank you