Terrible service provided after waiting 5mnths

One falls so short of wotds after such a bad experience, sadly for me, it's the second time-first being in 2012.<br> I resigned from work in March, its now September and yet I've received nothing from Alexander- not even an explanation. I was promised a payment in June-guaranteed. It didnt happen and when I called I was informed that SARS rejected my tax munber. I asked why nobody informed me ^ was told that they have too many clients. I forwarded the right one &was informed it would be payed in 14days. 15Days later, no paymen, no call. I called in & was informed that the Administration team had not done it &I must call the next day as nobody was available to speak to me. I called the next day & again informed that it was STILL not done & they weren't available for an explanation & I should therefore call the next week. I called in today &still no feedback, payment, explanation ss to why or when I would receive it. After spending over R600 on calls lasting over 15min each time I requested a call from a team leader or manager with an apology/explanation-NOTHING HAPPENED & NO CALL. The lack of service, empathy, sensitivity and visible management is APALLING-Such incompetence.