NT
Ncebakazi T
1 reviews | Active since Jun 2021
19 Sept 2024, 15:42
Terrible service ever
Alexander Forbes's service is very poor. There is the two-pot system now and since 3rs Sep I sent my application and claim registered since then no response , no movement, I sent emails , no response , called no response, whats app no response their WhatsApp and AF Connect (online system) are down, yet they are charging admin fees. People who app**** this week are getting their monies, This is just not right
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Alexander Forbes Financial Services's replyOfficial
19 Sept 2024, 17:01Dear Ncebakazi
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply19 Sept 2024, 17:01
Official
Dear Ncebakazi
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations