1 reviews | Active since Jun 2023
Terrible service
Fedup with this place.
I was told all docs recieved and in order. Then a new mail to please ignore that email as they now need bankstatements. When started the claim they said bank sratementw or proof of banking details where I provided a bank letter.
When you call, you hold forever, you never het to speak to someone. They say to email and responds in 48h, also not true!!!
When you start a claim its because you are in need of your money but they dont care.
Im really over this now.
Was told 4-6 weeks. When you call it says 10-12 weeks???
I have an email saying 4-6.
I want to know what is happening and how long still have to wait to get my own money!
Will never ever use them again if not sorted.
I read on hello peter that people are waiting 6 months, 12 months. This is unnacceptable.
Im over this, i want his sorted
Thank you for the above I have resent the email.
Kind regards
Customer Insights & Escalations
Thank you for the above I have resent the email.
Kind regards
Customer Insights & Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. I tried to call you to discuss this further at 10:27am but you were not available at the time of my call. I will follow this response with an email to the address provided above.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. I tried to call you to discuss this further at 10:27am but you were not available at the time of my call. I will follow this response with an email to the address provided above.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Still no email.
Im really fedup.
Still no email.
Im really fedup.
I have already engaged the admin claims team and will call you at 12 as per the above to provide feedback on resolution and next steps. Please confirm that 12pm is a suitable time for you to take my call.
Kind regards
Customer Insights and Escalations.
I have already engaged the admin claims team and will call you at 12 as per the above to provide feedback on resolution and next steps. Please confirm that 12pm is a suitable time for you to take my call.
Kind regards
Customer Insights and Escalations.