Terrible service

Item: Alexander Forbes Financial Services
Rating: 1
Author: Salmarize K

If I could have given you 0 stars, I would have. My claim was submitted almost a month ago, and a tax directive have not even been requested. You guys afe pathetic in your service and do not provide updates when requested. I had to phone you to find out that you were missing documents, you did not even communicate this to me.

Helpful (0)

Replies (2)

Alexander Forbes Financial Services's replyOfficial

08 Feb 2022, 16:01

Dear Salmarize K

Thank you for taking the time to advise us of the delays in your claim.

I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.

I will investigate your query and provide feedback with the contact details provided.

Kind Regards,

Client Services

AAAA-2472

Alexander Forbes Financial Services's reply08 Feb 2022, 16:01

Official

Dear Salmarize K

Thank you for taking the time to advise us of the delays in your claim.

I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.

I will investigate your query and provide feedback with the contact details provided.

Kind Regards,

Client Services

AAAA-2472

Salmarize K's updateReviewer Update

11 Feb 2022, 10:09

And yet another 3 days have passed without any update from you guys????

Salmarize K's update11 Feb 2022, 10:09

Reviewer Update

And yet another 3 days have passed without any update from you guys????