Terrible Service : Call center

The call center is completely useless! I have been calling for 5 days trying to get them to send my IRP 5. On more than 8 occasions I had to sit on the line for about 30 minutes before they hang up my call. Furthermore, I sent them an email to have them send me the IRP 5 which I only got an automatic notification of receiving my email and nothing else. I don't understand why they can't simply send IRP 5 forms via email to all recipients whom they have lodged their IRP5 detail with SARS, or at the very least be able to assist via their call center! I am sure they get requests like this every year during the tax season without failure.