LD
Lindile D
1 reviews | Active since Mar 2016
17 Sept 2024, 10:44
Terrible Service at Alexander Forbes *** and ***
I lodge my 2 pot claim on 5 September 2024. on the 6th day it was already on closed. Today is the 17th September 2024. There is no communication, they do not take calls, their Whatsapp is not working, There is no payment information on the claim when i'm trying to track it. i dont even know the reason for non payment since they do not communication
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Alexander Forbes Financial Services's replyOfficial
18 Sept 2024, 08:15Dear Lindile ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply18 Sept 2024, 08:15
Official
Dear Lindile ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations