EM
Eunice M
1 reviews | Active since Oct 2024
04 Oct 2024, 15:05
Terrible service
I submitted my 2 pot claim on the 3rd of Sep, to date I did not receive payment. Their customer services is terrible, no assistance whatsoever. They keep telling you to wait for 20 days. Whatever the system they are using it definitely not effective. So disappointing
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Alexander Forbes Financial Services's replyOfficial
07 Oct 2024, 13:57Dear Eunice
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply07 Oct 2024, 13:57
Official
Dear Eunice
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations