TL
Terri L
1 reviews | Active since Oct 2020
13 Jul 2023, 15:32
Terrible Service
I have called your call centre 3 times this week and held on all 3 times for more than 15 minutes. This is really UNACCEPTABLE!!!!!
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
13 Jul 2023, 16:03Dear Terri
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply13 Jul 2023, 16:03
Official
Dear Terri
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations