AL
Andre L
1 reviews | Active since Jun 2019
03 Jun 2019, 09:55
Terrible service
All I need is a statement for my provident fund and they dont even answer when phoning the call center! Waiting for over a week for a 'callback' through their website and haven't received a reply to an email sent requesting my statement. Terrible service.
Helpful (0)
Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
03 Jun 2019, 10:02Dear Andre L
Thank you for taking the time to advise us of the service that you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN
Thank you for taking the time to advise us of the service that you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN
Alexander Forbes Financial Services's reply03 Jun 2019, 10:02
Official
Dear Andre L
Thank you for taking the time to advise us of the service that you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN
Thank you for taking the time to advise us of the service that you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN
Alexander Forbes Financial Services's replyOfficial
04 Jun 2019, 14:17Dear Andre
Further to our telecon at 14h16 on 04/06/2019, we confirm that you have been assisted.
Regards,
KN
Further to our telecon at 14h16 on 04/06/2019, we confirm that you have been assisted.
Regards,
KN
Alexander Forbes Financial Services's reply04 Jun 2019, 14:17
Official
Dear Andre
Further to our telecon at 14h16 on 04/06/2019, we confirm that you have been assisted.
Regards,
KN
Further to our telecon at 14h16 on 04/06/2019, we confirm that you have been assisted.
Regards,
KN