RR
Reevona R
1 reviews | Active since Oct 2024
11 Jan 2025, 10:23
Terrible service
This place doesn't even deserve a star. My claim was submitted on 25/10/2024. Uptil now I haven't been paid out, received an email from a consultant yesterday stating that the claims manager rejected my payment. What nonsense is this? Everything was submitted everything was in order so what gives the damn claims manager the right to reject my payment. Im so frustrated I honestly have no energy for the level of service from Alex Forbes. Please guys I urge you to resolve this asap
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Alexander Forbes Financial Services's replyOfficial
13 Jan 2025, 10:23Dear Reevona,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply13 Jan 2025, 10:23
Official
Dear Reevona,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation