Terrible customer service, right up there with dealing with a government department.

I left my previous employer 7 weeks ago, and I am still waiting on my provident fund claim to be paid out to me and transfer of the balance from my previous provident fund to current provident fund to be completed.

Both provident funds (transferring and receiving fund) is administered by Alexander Forbes. Every time I speak to an agent, the feedback is that the "ROT" form must be completed, but they can't tell me who needs to complete this or why there is a delay. As Alexander Forbes is the administrator for both my old and new provident fund, I cannot understand why it is taking this long? Besides the fact that it is taking long, I have sent countless emails, complaints and requests for feedback which has all gone unanswered. I am beyond disappointed in your level of service.