Terrible Customer Service

<p>I have been really struggling to get feedback from Alexander Forbes. It is not the first time to experience terrible customer service.</p> <p> </p> <p>I have had my funds with Alexander Forbes for almost 4 years and battle to get any information out of the financial planners allocated to my account. Recently I submitted a request over 3 weeks ago and I am still waiting for feedback. I was promised feedback by 26 May 2017 and this deadline was not met. I was again promised feedback yesterday and this deadline was also not met. </p> <p> </p> <p>The financial planners take no time to know their clients nor their circumstances to ensure their funds are invested that best suit the clients needs. I expect resolution on my current query and reimbur*****t of service fees for the lack of service received from the financial planner.</p>