Terrible customer service...

<p>On the 18th of April at around 16:15 I called into the AF call centre as I needed to query a claim lodged at the end of March 2017.</p> <p> </p> <p>A lady (name unknown) picked up my call and tried to help me. Now, I understand that we have just had a long weekend and nobody wants to be at work but this lady really had no interest in helping/talking to me. I never got her name because she spoke under her own voice, all she could tell me was that "my claim form was not received by AF" even though I had received a SMS from AF stating that they have received my claim. After being told that "my claim form was not received by AF" she dropped the call.</p> <p> </p> <p>The least I expected was for her to return my call and resolve my query. I called back and waited on hold for 8 minutes before I ended the call. This is the worst customer experience I have had with AF!! </p>