CS
Charlene S
1 reviews | Active since Sept 2023
12 Sept 2023, 18:04
Tax return incorrect directive no used on irp 5
I have been complaining weeks on my directive no that Alexander forbes needs to rectify so that I am able to submit my tax return. They are ignoring my emails . When I phone they blame sars. And refuse to give sars email adess of the person I need to contact rene smit. My complaint is not getting attention
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Alexander Forbes Financial Services's replyOfficial
13 Sept 2023, 08:02Dear Charlene
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply13 Sept 2023, 08:02
Official
Dear Charlene
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations