Tax Directive no : ***

Since the 12 March i have been trying to submit my sars tax return, i called and i was given my irp5 proof of payment and IT3a, i logged another query and i was given a tutorial on how to pull or check my tax directive and i did mention that i cannot do anything on my sars profile as this is the message i got from sars (Please note that this tax return was not processed because SARS issued a Tax Directive No. ***7, but there is no Lump Sum amount declared on the return. You can access a copy of the Tax Directive on eFiling or MobiApp. Urgently contact the Fund Administrator/Employer to correct the error and submit the corrected tax return.) what is difficult for my profile to be fixed who will pay for the penalty assessment if i keep on waiting for Alexander Forbes to reply and take their precious time to do so, i cannot submit the same query which requires them to do somethings on my profile and they keep on delaying, i am the one who is getting charged will they pay for these charges. Can this be resolved today its 13 working days and still my issue has not been resolved.