Tax directive error-horrible service

I am writing to seek immediate assistance regarding a serious issue I am facing with my tax directive. In September 2024, I transferred my accumulated pension funds from the M-retirement fund administered by Alexander Forbes to a normal investor account with Alexander Forbes. However, it seems that my tax directive was incorrectly classified as a withdrawal rather than a transfer.

Due to this mistake, I am unable to proceed with my SARS tax return for 2025, and I am already incurring penalties as a result. In early September, I contacted both the M retirement fund and Alexander Forbes to rectify this error, but unfortunately, I have not received any assistance and all my emails have gone ignored.

When I attempt to complete my tax return, I encounter the following error message: "Please note that this tax return was not processed because SARS issued a tax directive No: ***4, but there is no lump sum amount declared on the return. Contact the fund administrator to correct the error."

I would really appreciate your prompt attention to this matter, as it is causing me significant distress. If there is someone specific I should be contacting or if you could expedite the correction with the fund administrator, it would be greatly appreciated.