Tax Certificate inefficiency

I am still waiting for an AForbes call centre agent to answer my call. I swear, I have been waiting now for an hour!!!! ALL they say is "Kindly note that we are experiencing high call volumes which may effect the time it takes to attend to your call. We appreciate your patience and understanding". That's the only one liner. I have no idea whether I am caller 1000 or 2220. And it's been an hour!!! Surely you are under staffed. I can have patience for an 20mins BUT 1 hour!!!! All I want is my tax certificate. I am online on your website and when I search for "Tax certificate", wait for it, I get "365 results for How do I obtain my tax certificate on the website". Seriously!!!