Tax certificate

I am having such a bad experience with Alexander Forbes. I first contacted the company on the 9th of October to request a tax certificate following receiving a directive from SARS. The mail was sent to a team leader, Happy Shabangu. A follow-up email was sent again on the 15th of October, and another follow-up was sent on the 17th of October. On Friday, 18 October, I called the Alexander Forbes line and was on hold for over an hour. I reached out to X, and all the messages I had written were deleted by whoever is managing the X account for Alexander Forbes. Even today, I still need help from Alexander Forbes, no one has responded or provided the certificate I have requested.