1 reviews | Active since Apr 2017
Taking nearly 9 weeks to finalise a claim and no one calls you back
<p>I am trying to finalise a claim for a deceased estate. I have repeatedly called to find out what is going on and no one gets back to me. It has nearly been 9 weeks since all the documents were sent. This is unaccetable and I will never recommend Alexander Forbes to anyone. Service is poor.</p>
Good Day -
Thank you for bringing this to our attention. Please accept our apology for the inconvenience caused.
One of our complaints officers will be in touch with you today to further assist and resolve this matter for you.
Regards -
l Complaints And Customer Experience Manager l Operations & Administration l FINANCIAL SERVICES
Good Day -
Thank you for bringing this to our attention. Please accept our apology for the inconvenience caused.
One of our complaints officers will be in touch with you today to further assist and resolve this matter for you.
Regards -
l Complaints And Customer Experience Manager l Operations & Administration l FINANCIAL SERVICES
Good Day -
I have sent you an email and also allocated
Good Day -
I have sent you an email and also allocated
Jack and Bongi really took the time and helped resolve this problem. They are really the stars of Alexander Forbes.
Jack and Bongi really took the time and helped resolve this problem. They are really the stars of Alexander Forbes.