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Ntsikelelo N
1 reviews | Active since Jul 2015
22 Oct 2024, 13:36
Taking more than 2 months to release funds
2 pot system claim...I am having issues with receiving payments since the 11 of September and have submitted all the required documents and the admin team just responds so they can move to another call. no escalations done just being told someone needs to release your payments... I am so disappointed that we entrust a huge company and they have *********** staff.
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
22 Oct 2024, 16:45 Dear Ntsikelelo
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply22 Oct 2024, 16:45
Official
Dear Ntsikelelo
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations