KD
Kariena D
1 reviews | Active since Jun 2019
11 Sept 2024, 11:59
Takes forever to finalise claims
I have submitted a claim with them and this was way before the 2pot came into action. And due to them not handling claims with enough urgency I am made to wait even longer. My livelihood is as a result negatively affected.
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Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
11 Sept 2024, 12:01Dear Kariena,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply11 Sept 2024, 12:01
Official
Dear Kariena,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
KD
Kariena D's updateReviewer Update
11 Sept 2024, 12:12No your watered down automated response is not what i want, kindly please get one of your people to call me back as I cannot for the life of my understand why my claim is being delayed becoz of 2pot system. This service is appalling. You guys are the only company that is having issues with this. This new rule was communicated earlier this year how is it that you guys did not anticipate this kind of traffic and is now as a result impacting everyone else. There should have been better planning. You guys should have known . I am not happy I want my claim to be paid out and i never want to deal with this company again.
KD
Kariena D's update11 Sept 2024, 12:12
Reviewer Update
No your watered down automated response is not what i want, kindly please get one of your people to call me back as I cannot for the life of my understand why my claim is being delayed becoz of 2pot system. This service is appalling. You guys are the only company that is having issues with this. This new rule was communicated earlier this year how is it that you guys did not anticipate this kind of traffic and is now as a result impacting everyone else. There should have been better planning. You guys should have known . I am not happy I want my claim to be paid out and i never want to deal with this company again.