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Oscar H
1 reviews | Active since Sept 2017
15 Apr 2026, 15:33
Surplus Funds Preservation Fund
My advice is to stay away Alexforbes as a result of unsatisfactory service, unprofessional TAX TEAMS and Management in finding solutions to internal problems to pay out claims
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
15 Apr 2026, 16:09Dear Oscar,
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
Alexander Forbes Financial Services's reply15 Apr 2026, 16:09
Official
Dear Oscar,
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
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Oscar H's updateReviewer Update
16 Apr 2026, 05:57AF Complaints Escalations consultant contacted me around 16h00 yesterday confirming that they (Lebohang Kgasi whom is dealing with my claim now for a week) will reply on a resolution to my client's claim now more than 1 month old. The continously create problems around the claim, rather than solving Tax Directive problems by a unexperienced Tax Team, Unprofessional Management and no replies from the Directors of Departments (Administration, Logistics and Tax.).
I was advised that Lebohang Kgasi would reply to my and the Client's emails yesterday...... NOTHING, UNPROFESSIONAL and no reply from EXECUTIVE MANAGEMENT as demanded. The is the reason why AF has the poorest rating available. IT'S DISGUSTING SERVICE.
I was advised that Lebohang Kgasi would reply to my and the Client's emails yesterday...... NOTHING, UNPROFESSIONAL and no reply from EXECUTIVE MANAGEMENT as demanded. The is the reason why AF has the poorest rating available. IT'S DISGUSTING SERVICE.
OH
Oscar H's update16 Apr 2026, 05:57
Reviewer Update
AF Complaints Escalations consultant contacted me around 16h00 yesterday confirming that they (Lebohang Kgasi whom is dealing with my claim now for a week) will reply on a resolution to my client's claim now more than 1 month old. The continously create problems around the claim, rather than solving Tax Directive problems by a unexperienced Tax Team, Unprofessional Management and no replies from the Directors of Departments (Administration, Logistics and Tax.).
I was advised that Lebohang Kgasi would reply to my and the Client's emails yesterday...... NOTHING, UNPROFESSIONAL and no reply from EXECUTIVE MANAGEMENT as demanded. The is the reason why AF has the poorest rating available. IT'S DISGUSTING SERVICE.
I was advised that Lebohang Kgasi would reply to my and the Client's emails yesterday...... NOTHING, UNPROFESSIONAL and no reply from EXECUTIVE MANAGEMENT as demanded. The is the reason why AF has the poorest rating available. IT'S DISGUSTING SERVICE.