Super disappointed

I initially logged a call with Alexander Forbes sometime early in March to have my new Mobile number and email address updated as I did not recall my username and password, I last used the online service sometime in 2020 and since then changed companies. My new employer then activated a provident fund for us with Alexander Forbers. After our portfolios were activated, I proceeded in attempting to log on via the online service I could not get in as I mentioned before I forgot the username and password that I created. I could not utilize the online assist (forget password) feature as the email address and mobile number I used that that time is no longer in use. I then logged a call Via *** received a reference however no feedback since I then logged a call via *** and was assisted by a very friendly and helpful Lebohang Kgasi, she escalated the matter and after a couple of days I still did not get feedback she then escalated the matter again however to date nobody has contacted me. I also called *** and was assisted by Roxanne she too tried assisting by escalating the matter however this to was not fruitful. All I want is access to my online portfolio so however at this rate I don’t see it happening.