Such a SHAME! ! Customer service is NON-EXISTENT!

l called them for online service logins almost 5 weeks ago. Their staff told me to email the request, so dictates their process so l emailed my request. A week later no response so l sent a follow up mail. Another week went without a response still so I call them and guess what, all their lines were down! I eventually spoke to Xolile who sent me forms to complete. She made a mistake in the process and mixed up names. I sent the forms back, ask for a manager to contact me and Xolile indeed braved up, called me to apologise for her error and I accepted. I then spoke to a team leader, Nadine I think, yesterday the 13th May. I literally begged her to speedup my first request for logins, and to also check why my emails were never responded to. She promised to call me today the 14th ofMay. Allas!! Nadine didn't even bother to call!! Do they have any customer centricity, the same whose finances they administer? I have great praise for Xolile, although she erred, she still owned up by making contact and correcting her error! She is the ONLY person at AF who has showed she cares! As for my logins and answers by a manager or Nadine about why it has taken 5/6 weeks for me to be helped?