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Enquiry on Death Claim - M ********** 2

I have been struggling now for the past month to get an answer out of Alexander Forbes regarding my late husband’s Provident Fund pay out.

I have signed and sent back the draft trustee recommendation and was told the file will be handed over to the payments department to proceed with the payment. Last week when I contacted Kgomotso Moremedi, I was informed that they cannot proceed with the payment as there is current debt that my late husband had with his company and they first need to settle that debt, (waiting on a letter from his employer to confirm the debt) before they can proceed with the payment. After numerous phone calls, the employer confirmed yesterday 28th May 2018 that they have confirmed with Kgomotso Moremedi that my late husband had no debt with the company and that they can proceed with the claim pay out asap. Today Kgomotso has let me know that the file once again has been handed over for payment to be processed and that a Thelma with an email address; ********** is working on the file now. I have sent her emails asking how far the process is but, no responses from that email. Kgomotso has mentioned that the payment should take place by latest next week. All I want to know is what day in next week? I feel this claim could have been paid out already as 4 days were wasted because Alexander Forbes were waiting on a confirmation letter of debt that my husband did not have with his employer. If someone can please just give me an exact date in next week this claim will be paid and money reflecting in my account, that would be gladly appreciated. I am going to invest the claim funds with ABSA Bank and have received a quotation with a good interest rate that expires on Monday 03rd June 2019 at 14:00pm. If I can just have an estimated date in next week the claim will be paid I can ask for an extension on my quotation so that I can still get that same interest rate for my investment.