Still no reply/call or after a week, that indicates when I should expect my funds

Poor Service and no client access to customer service I lodged my claim the claim on the 13th of Sep 2024 via online and the status was past verification and registered, but the claim has been stuck on tax application since that date. What makes me furious is that AF provides what's app number as an alternative and when you get there, they have de-activated their what's app channel due to the claims traffic. Ten why even offer the number as an alternative contact? Then they offer the 0860-contact number for two pot queries but when you call the reply system apologizes for not being able to take your call due to the call traffic and volume of claims they are receiving. All contact channels offered do not work!!!!!Then they finally emailed me on the 27th of Sep 2024 asking for ID, proof of baking details and marriage certificate. I sent those to the sender, AFadmin email and AFInfo email, 3 consecutive days and till today no one has rep****. I find it so disappointing that an institution we trust with our most important future investment, fails on a basic service such as customer service. Now I wonder if our monies are safe. AF knew about the two-pot claims way back and in good time, but they failed to prepare and plan properly for the traffic of claims that they should have anticipated to avoid such inconvenience.

I think we might have to ask our employers to relook selecting AF as our trusted provident fund service provider. This is totally unacceptable. All we need is feedback, not silence and no access to customer service on all channels provided. The website claim page is useless, there's nowhere to lodge a complaint if your claim is stuck on one stage for decades. Worst part people I know have claimed after me, have received their money and that infuriates me more.

I am still saying I will ask my employer to look into finding a better and trusted administrator for my provident fund.