LN
Lihle N
1 reviews | Active since Oct 2020
01 Oct 2025, 11:55
Still no assistance from alexander forbes after years of trying
i am writing this review for the second time because I have still not received any assistance from Alexander Forbes regarding a long-standing issue.
My father passed away in 2003, and since then, all of my siblings have been receiving their monthly claim payments without any problems. However, I have not received a single payment, despite numerous attempts over the years to follow up and resolve this matter.
I have called, emailed, and submitted the required documents multiple times. Each time I was either promised a follow-up or redirected without a clear explanation. No one has taken responsibility for assisting me properly.
It is extremely frustrating and disheartening to be ignored for so long, especially when this is a matter of family benefits that I am rightfully entitled to. I am pleading once again for someone at Alexander Forbes to take this seriously and assist me in resolving this matter urgently.
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
01 Oct 2025, 12:46Dear Lihle,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate your complaint and provide feedback on the contact details provided.
Regards
Alexforbes Customer Experience
Alexander Forbes Financial Services's reply01 Oct 2025, 12:46
Official
Dear Lihle,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate your complaint and provide feedback on the contact details provided.
Regards
Alexforbes Customer Experience
LN
Lihle N's updateReviewer Update
01 Oct 2025, 13:36Dear Alexander Forbes,
Thank you for acknowledging my complaint, but I must express that this is not the first time I’ve received such a response without any real action taken.
I have been trying to get my claim processed since my father passed away in 2003. While all my siblings have been receiving their monthly payouts without issues, I have been left out for over 20 years. I’ve submitted all requested documents and followed every instruction given over the years — yet nothing has changed.
This is now my second time posting on HelloPeter about this, and I still haven't been contacted with meaningful feedback or a proper resolution. It feels like I’m being ignored while my rightful claim continues to be delayed.
Please do not send another generic response. I want someone to urgently investigate my case and contact me directly with real feedback and a clear way forward.
I hope this matter will finally be taken seriously.
Regards,
Lihle
Lihle
LN
Lihle N's update01 Oct 2025, 13:36
Reviewer Update
Dear Alexander Forbes,
Thank you for acknowledging my complaint, but I must express that this is not the first time I’ve received such a response without any real action taken.
I have been trying to get my claim processed since my father passed away in 2003. While all my siblings have been receiving their monthly payouts without issues, I have been left out for over 20 years. I’ve submitted all requested documents and followed every instruction given over the years — yet nothing has changed.
This is now my second time posting on HelloPeter about this, and I still haven't been contacted with meaningful feedback or a proper resolution. It feels like I’m being ignored while my rightful claim continues to be delayed.
Please do not send another generic response. I want someone to urgently investigate my case and contact me directly with real feedback and a clear way forward.
I hope this matter will finally be taken seriously.
Regards,
Lihle
Lihle
LN
Lihle N's updateReviewer Update
02 Oct 2025, 10:21Thank you for acknowledging my complaint and for assigning it reference number CCCO-1961.
I would like to provide further context to assist with the investigation and resolution of my claim.
In the early 2000s, following the passing of my father, who was employed at Durban Transport as a bus driver and passed away in 2003, my mother was advised by Alexander Forbes to initiate a claim on my behalf, as I was still a minor at the time.
Since then, we have been following up for years without success, despite multiple engagements and numerous document submissions over the years:
- In 2016, I visited your offices with my mother and dealt with consultant Mpho Mkha****, who gave us assurances that the claim was being processed. I submitted all required documents including my school acceptance letters, account details, and academic reports.
- In 2017, I was contacted by Zahier Allie, who informed me that calculations were being finalized for a lump sum payment. Unfortunately, nothing materialized after that.
- In 2021, due to lack of follow-up, I returned and was assisted by Lebo Kosana, who again required documents, including a certificate of existence, which I submitted.
- At that point, I was informed I needed to contact Ms. T. Fono, my half-sister and also a beneficiary. I managed to reach her, but when she visited your offices, she was told there were no funds available. This was very confusing, as she had previously received monthly payments when your offices were still based at Martin West in Durban.
- In 2023, I returned again and was helped by Bongi Gina, who asked me to resubmit documents, including my unabridged birth certificate and a certificate of existence. Despite complying, I have not received any further communication or updates.
This process has now spanned several years, multiple consultants, and repeated submissions, but I have still not received what is rightfully due to me. I am deeply concerned about the lack of transparency and consistency in handling my case. I would like to know the following:
- Is my claim still active and valid?
- What is the current status of the funds due to me, and why have there been so many delays despite full compliance?
- What steps are being taken to ensure I receive my benefits?
- If there are no funds available, what happened to them and why was I not informed earlier?
I am currently seeking to further my studies, and these funds are essential for that purpose. If this matter is not resolved promptly and fairly, I will be left with no option but to seek legal representation to investigate and pursue this claim formally. Please treat this with urgency. I look forward to a detailed update within the promised timeframe. Kind regards,
Langelihle Nxumalo
Langelihle Nxumalo
LN
Lihle N's update02 Oct 2025, 10:21
Reviewer Update
Thank you for acknowledging my complaint and for assigning it reference number CCCO-1961.
I would like to provide further context to assist with the investigation and resolution of my claim.
In the early 2000s, following the passing of my father, who was employed at Durban Transport as a bus driver and passed away in 2003, my mother was advised by Alexander Forbes to initiate a claim on my behalf, as I was still a minor at the time.
Since then, we have been following up for years without success, despite multiple engagements and numerous document submissions over the years:
- In 2016, I visited your offices with my mother and dealt with consultant Mpho Mkha****, who gave us assurances that the claim was being processed. I submitted all required documents including my school acceptance letters, account details, and academic reports.
- In 2017, I was contacted by Zahier Allie, who informed me that calculations were being finalized for a lump sum payment. Unfortunately, nothing materialized after that.
- In 2021, due to lack of follow-up, I returned and was assisted by Lebo Kosana, who again required documents, including a certificate of existence, which I submitted.
- At that point, I was informed I needed to contact Ms. T. Fono, my half-sister and also a beneficiary. I managed to reach her, but when she visited your offices, she was told there were no funds available. This was very confusing, as she had previously received monthly payments when your offices were still based at Martin West in Durban.
- In 2023, I returned again and was helped by Bongi Gina, who asked me to resubmit documents, including my unabridged birth certificate and a certificate of existence. Despite complying, I have not received any further communication or updates.
This process has now spanned several years, multiple consultants, and repeated submissions, but I have still not received what is rightfully due to me. I am deeply concerned about the lack of transparency and consistency in handling my case. I would like to know the following:
- Is my claim still active and valid?
- What is the current status of the funds due to me, and why have there been so many delays despite full compliance?
- What steps are being taken to ensure I receive my benefits?
- If there are no funds available, what happened to them and why was I not informed earlier?
I am currently seeking to further my studies, and these funds are essential for that purpose. If this matter is not resolved promptly and fairly, I will be left with no option but to seek legal representation to investigate and pursue this claim formally. Please treat this with urgency. I look forward to a detailed update within the promised timeframe. Kind regards,
Langelihle Nxumalo
Langelihle Nxumalo