Still no Assistance after Months of CLAIM SUBMISSION for Pepkor Trading Jd group —-So annoying

After several attempts on getting assistance with my claim, i have still not been assisted.

Last communication was received from Samantha Styles ***

Asking me to get hold of HR from Pepkor Trading which is STUPID since i had already advised Alexander forbes that i am unable to get hold of them…NOW SHOULD YOU NOT GET HOLD OF YOUR CLIENT AND ASSIST ME ? This is absurd to say the least.

Below is the email i last sent: I am writing to formally escalate my unclaimed benefit claim and express my concern regarding how this matter has been handled. On 24 February, following assistance from Lebohang Kgasi, I completed and submitted all required claim forms and supporting documentation. I was advised that my documents had been forwarded to the claims team for processing. After following up recently due to the claim not reflecting on the self-service portal, I was informed that the claim has not been processed as it is still marked as “active” and that I am required to contact my previous employer, Pepkor Trading (Pty) Ltd. This raises serious concerns for the following reasons: I was not informed prior to submitting documentation that employer confirmation was still outstanding. I was encouraged to submit forms and documents despite the claim not being ready for processing. I have made reasonable attempts to contact Pepkor Trading (Pty) Ltd but have been unsuccessful due to a lack of direct contact details. No assistance or alternative solution has been provided by the fund to resolve this requirement. At this stage, it is unclear why I was instructed to go through the full claim submission process if the claim could not be processed, and why the responsibility to resolve employer confirmation has been placed entirely on me. I respectfully request: Confirmation that my claim documents are securely on record Clear guidance on the specific information outstanding from the employer Assistance from the fund in contacting Pepkor Trading (Pty) Ltd, or Escalation of this matter internally so it can be resolved without further delay Please treat this matter as urgent and advise on the next concrete steps forward.