Still awaiting feedback

Dear Alexander Forbes I appreciate all the feedback and our of the way you have went for me. I have sent your beneficiary fund 2 weeks ago an email explaining that in order for my kids to get an education they need to get to school and back home. I have sent the kilos I travel from the house to both schools and back from the schools back home, as my kids travel with me. The transport is more expensive than the allowance i was asking for and no transport or cab will drive my kids without an immediate payment they can't wait 14 days for an answer. My kids are busy with exams is the reason I sent that email 2 weeks ago with no feedback I have sent the school banking details as well to find out if the fund will pay their school fees. We didn't ask for a war with all these rising costs of food and petrol. Must I wait 14 days again for a no reply back, I think is very unfair after I have asked the fund to try and help at least come to some sort of agreement with me.