STAY AWAY - STAY FAR AWAY FROM ALEXANDER FORBES "FINANCIAL"

STAY FAR AWAY FROM ALEXANDER FORBES "FINANCIAL" BEWARE!!! BEWARE!!! If I could give a ZERO STAR rating, I would have done so. So what Alexander Forbes seem to do, when you take your pension / provident fund away from them to a better serving company, they nail you by sending the incorrect details to SARS, with regards to pension and even residential address. This error, according to AF, is coming from SARS side, as SARS captured incorrect details. NOT TRUE! AF submits the forms to SARS, then takes 3 months to "notice" their mistake of incorrect information submitted to SARS, and NOW take ANOTHER 8-10 weeks to "fix" their mistake.

Contacting them via their email address on website contactus..... don't even expect a response other than: " We acknowledge receipt of your e-mail and will respond within 48 working hours. Regards "

AF just sends AI generated emails all the time with Standard wording EVERY TIME! Once in 3 weeks time, someone forwarded the mail to Client Services saying to "assist client" with NO surprise that to date, I have not heard anything from anybody about my complaint. They expect me to wait, wait, wait, wait - "be patient please" and that they "appreciate my cooperation" - as if I was ever given a choice!! When phoning them, speak to a certain Xolani, his unbelievable arrogance is sky high. Asking to speak to his manager, I am told "Why, so that the manager can tell you exactly what I am telling you now".... Then coming back to say, "manager is in a meeting" - not offering to get the manager to phone me back, no way!!!! He just repeats what is scripted in their training when dealing with clients' complaints. Arrogant and disrespectful, to say the least!!

Complaints department.... nothing new can be said. Repeating their standard word wording lines of "we will escalate and provide feedback".