Stay away from any Policies with Alexander Forbes. Pathetic Customer service, Lies Lies Lies and more Lies.

I have submitted a claim to Alexander forbes. I was advised on Monday 14th February by Constance Maake that it was Captured and that it will be approved by Tuesday morning at around 11:00am. I then called on Wednesday to follow up on the claim and the consultant I Spoke to advised that the claim has not been captured nor approved yet. He then contacted Constance and advised me that Constance has stated that she forgot to capture the payment of the claim and did so immediately and that the claim will be payed by Thursday or Friday the 18/02/2022. I have now called in to Follow up and to enquire if the claim surely was processed. I was advised that the claim was only processed next week this is according to the consultant William that I spoke to. I then requested to speak to someone more senior. William then dropped the call on me and did not even bother to call me back. This is the worst customer service that I have ever dealt with. I then called in again and Spoke to Adre Sanders who was also not of great help keeping me on Hold for 10 Minutes. How difficult can it be to get someone more senior on the line.. How do you Service Clients with no Integrity whatsoever.