Stay away from Alexander Forbes. They are dishonest and lack transparency

Alexander Forbes is non-transparent , dishonest and doesn't care about their pension fund members.

I am a member of their retirement fund ( pension fund) , last year I resigned from my employer in December so that I can start a business and my employer told me that they ( Alexander Forbes) will continuously be in contact with me and that after my last contribution ( which was on the 19th of January 2022) they would start processing my payout, which were not the case.

Firstly, Alexander Forbes didn't care to contact me or SMS me in this regard and their call centre's phone number is forever occupied and you will hold for a long time to be assisted to the extent that your airtime gets depleted and they didn't even care to call me back. On Saturday after lodging a complaint on their website their consultant by the name of Railey Nair sent me a form which I had already completed with my HR, which is a duplication of effort and shows a lack of professionalism and to make matters worse I called again after responding on Saturday the 29th of January to Railey Nair's email address and on Monday Railey never got back to me, instead I had to call. And Alexander Forbes told me that they will only process it from the 13th of February 2022 , which means I have to wait another 4-6 weeks from the 13th of February, which is ludicrous and unfair as this is not what I was told initially