Stay Away from Alexander Forbes - No Service, No Correspondence, No Feedback

I submitted a claim to Alexander Forbes in September 2021 for a family member who passed away in August 2021. There has been little to no correspondence from Alexander Forbes and when following up you are simply advised that it is being processed. Recently it has been escalated and resolution was promised for the 25th March 2022 yet no breakdown of payout is provided nor the date all information given is that the insurer has paid the benifit to the incorrect account. Alexander Forbes should be ashamed of their Financial Management and I do not recommend any Corporate Client or Individual to engage in their services as you will have more loss and suffering with their lack of administrative and systematic procedures.