STAY AWAY! DO NOT GIVE YOUR MONEY TO AF!

I wish I could give this company a negative review. DO NOT DO BUSINESS WITH ALEXANDER FORBES. There service and communication is disgusting. The entire support team is not avail on a Friday, apparently due to training. How does a company of this magnitude not know how to roster training so that there is still staff available to assist customers. I was advised my withdrawal was processed on Wednesday and I would receive it without 24 hours. It has now been over 48 hours and nothing.... To add to this, getting an email response is impossible yet they say they will respond to emails within 48 hours. When I did call their support on previous occasions I was on hold for over 30 minutes before anyone could even pick up the call.