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Gershwin A

1 reviews | Active since Sept 2021

16 Nov 2023, 15:43

STAY AWAY Alexander Forbes Financial Services

my wife has been waiting for more than 3 months now for money that should have been paid out to her, initially she was told 4 to 8 weeks, its now been nearly double that and she keeps being given the run around, stay away people, these guys seems to be very up to par when they take your money but when they need to pay it out they take their time and give you the run around. now the last week past they said they app**** for the tax directive number and the money will be in her account on friday (they have been saying by friday for the past 4 weeks) when we called today the person said they must still apply for the tax directive number, meaning another week will now pass and then we will get another excuse. please save yourselves this trouble and go somewhere else. also the managers are never available, the supervisor makes you hold for 30mins plus then comes back and says the managers are all in meetings but they will call you before the end of the day, this never happens. so stay away from these guys people.

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Replies (7)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply17 Nov 2023, 08:27
Official
Dear Gershwin,

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. 

We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 

We will investigate your query and provide feedback with the contact details provided.

Kind Regards 
Customer Insights and Escalations 
GA
Gershwin A's update17 Nov 2023, 15:35
Reviewer Update
seems they only reply here to make the public think they are concerned and ready to help you, but that is it...nothing further.
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply17 Nov 2023, 15:47
Official
Dear Gershwin,

Please be advised that one our specialists will contact you shortly.

Kind Regards 
Customer Insights and Escalations 
GA
Gershwin A's update17 Nov 2023, 15:53
Reviewer Update
i dont understand why you guys are so fast here in public but in actual fact we as client get no joy from you????? we have sent Amogelang emails but no response, we call but nobody is available, Brian that supposedly did the application for the directive number more than a week ago (which was not done) is now also missing. But here in public its fast response and promises.
GA
Gershwin A's update20 Nov 2023, 09:37
Reviewer Update
still waiting for something concrete or some movement in this matter, caught them out with more lies on friday. they lying to us continually to cover up their bad service and the fact that they are not really doing anything to speed up this process that is now nearly 2 months over the time they said it would be sorted. Amogelang said on friday that there is ONE document that is holding up the process that they have sent but have not received back yet, but we have evidence that this documents was sent back less than an hour after receiving it, more proof of poor service.
please send me the ombudsman details so we can take this matter to them please
GA
Gershwin A's update22 Nov 2023, 11:18
Reviewer Update
so now we not getting ANY response anymore, not here or anywhere, and refusing to provide the ombudsman details.

so people as you can see this what you will be getting if you invest or do business with them
GA
Gershwin A's update22 Nov 2023, 11:41
Reviewer Update
avoid Pauline at all costs, she is the rudest person you will come across and Brian has no idea what he is doing and just lies to get the call over