NF
Natasha F

1 reviews | Active since Oct 2015

05 Jan 2021, 16:31

STAR SERVICE PROVIDER

It is with greatest pleasure that I want to post a compliment to Alexander Forbes. After all the bad reviews written I think we have to commend good service when it's provided. My story started 2 months ago when I submitted my claim request. After endless problems and extreme bad service received from the call centre I decided to take it to Hello Peter. My complaint was escalated and within 2 days I was assisted by the miracle worker Kusha Naidoo. Kusha showed client empathy and went above and beyond client expectations. I received sterling service from Kusha and believe it or not my claim was processed and paid out in 2 months. I recommend Kusha for the employee of the year award as the call centre agents can defitenatly follow Kusha footsteps and client service delivery and dedication. STAFF LIKE THIS IS HARD TO FIND AND I WANT AKEXANDER FORBES TO FORMALLY ACKNOWLEDGE AND REWARD KUSHA.

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply06 Jan 2021, 08:24
Official
Dear Natasha

Thank you for taking the time to send us a Compliment, we appreciate you taking the time to share this positive feedback with us. We are delighted to hear that you are happy with the service received.

I will be sure to pass along your kind words as it helps when we know that we have truly made a difference to those we serve each and every day.

Kind Regards,
Client services