aA
aakil A

1 reviews | Active since Mar 2017

03 Mar 2017, 09:04

Standard Bank pension fund surplus, years and still not processed

<p>My wife received her money years ago, but Alexander Forbes is still giving me the run around. Now asking me to fill in the same forms for a 3rd time, which I will do, but have no hope that it will actuall be processed. I have never willingly done business with Alexander Forbes, and hope I am never forced again to do business with them.</p>

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Replies (2)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply07 Mar 2017, 09:42
Official

Dear aakil-omar,

Thank you for taking the time to advise us of the difficulty that you experienced.

I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.

Please note that I will investigate into your query and provide feedback with the contact details provided.

Kind Regards,

Kusha Naidoo

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aakil A's update09 Mar 2017, 09:57
Reviewer Update

Finally got the email with the forms I have to fill in and it states to fax the documents to ********** , which according to Telkom does not exist. So I emailed it to the email addresses I have and faxed it to the number on the form ********** . I am waiting with baited breath to see if this time round something happens.