ST
Sim T
1 reviews | Active since Sept 2025
08 Sept 2025, 08:37
Staff needs better training on how to do their work
Spoke to 3 customer service agents about my withdrawal, and they still sent the incorrect details to their payments team. It’s been two weeks. No follow up to say that my payment was rejected due to the incorrect “surname” meanwhile they had the information all along. So sad that these big money making companies and their staff couldn’t care less.
Helpful (0)
Replies (1)0
Replies (1)
Alexander Forbes Financial Services's replyOfficial
08 Sept 2025, 10:36Dear Sim, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply08 Sept 2025, 10:36
Official
Dear Sim, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations