Staff lack of knowledge and delay in processing claim

The client services team has provided consistently poor service and seems unfami**** with proper claim handling. Since my last complaint, the only response I received was an email acknowledging receipt, with no follow-up call or investigation. I’ve had to call daily just to get updates on my claim.

It is now week 5, and I was originally expecting payment by week 6, which is next week. Instead, I was informed—without any prior notice—that my claim was canceled by the back office. Additionally, on 28/10, I was told the payment would be disbursed within three days, but this has not happened.

The service is disappointing, and the staff lacks the necessary knowledge to assist effectively