EP
Engela P

1 reviews | Active since Apr 2024

24 Apr 2024, 10:21

*********** Staff at Alexander Forbes

The staff at Alexander Forbes is really ***********. They submitted my first tax application on the wrong number. I then did go to Sars fixing everything. I send all documents throug to AF and phoned them. The next tax application they send the wrong number again and also put it through on a wrong name. I had to go to sars again. I then contact Alexander Forbs again. Thursday they said they did sent the correct details to sars . On friday i contact them again so they told me they still waiting ons Sars. On Monday 21 April i contact them again so they tell me they send all documents to Sars on Sunday 🤔 Tuesday they said they still waiting on Sars. Today , Wednesday i contact them again so they say they have not submitted the documents to sars again. So how am i to proceed when all of them tell different stories. I need this shorted ASAP , like in today, otherwhise i am going to loose my house. And they just seem to not care.

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Replies (2)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply24 Apr 2024, 10:56
Official
Dear  Engela, 
 
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards 
Customer Insights and Escalations 
EP
Engela P's update24 Apr 2024, 11:35
Reviewer Update
Thanx for your response. I need this sorted today with payment today.