SS
Siphesihle S
1 reviews | Active since May 2026
15 May 2026, 14:51
*********** staff
I have been calling them the whole week and when I try to get through or get through them, all I get is a message that they are not available or they are on a training . When I I’m a select the callback option I do not get a call back when I try to use the prompts on the WhatsApp that does not work. I’ve been opting to do these callbacks and also calling I haven’t gotten assistance the whole week I am trying to get my pension fund, which is done via my workplace to appear on my online portal. It’s not doing that on top of that I want to see my statements. They do not assist at all.
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Replies (1)Alexander Forbes Financial Services's replyOfficial
15 May 2026, 15:08Dear Siphesihle
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
Alexander Forbes Financial Services's reply15 May 2026, 15:08
Official
Dear Siphesihle
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
At Alexforbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
