DB
Dee B
1 reviews | Active since Sept 2016
22 Jan 2021, 17:10
South African Insurance Industry is terrible
I have been holding on for 60 minutes trying to call your number ***to ask for documentation I need to complete to claim form for the UNCLAIMED PENSION FUNDS of my deceased brother, on behalf of my 95 year old mother. I cannot afford to hold on for another 60 minutes. Please email the necessary forms or instructions for me to claim the UNCLAIMED PENSION FUNDS. His name is Z Borejszo and his ID is ***088.
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Alexander Forbes Financial Services's replyOfficial
22 Jan 2021, 18:37Dear Dorothy
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards(LFW-427)
Client services
Alexander Forbes Financial Services's reply22 Jan 2021, 18:37
Official
Dear Dorothy
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards(LFW-427)
Client services