So disgusted with the poor service

I am so disgusted with these people, their service is pathetic, I resigned from my previous employer by end of May 2022 and submitted my claim forms to Aforbes on 25 October 2022, they sent an email confirming they had received my forms and were sent through to the relevant department to begin with payout process which will take 4 to six weeks, on the 14 December I sent a follow up email wanting to know the progress of my claim, they rep**** and said they will provide feedback with 3 to 5 working days of which they never did, for days I was trying to call their line and was not getting through, on the 2nd of Jan 2023 I got hold of them wasted R40 airtime on line with them still unable to provide me with clear progress on my claim, the Indian lady first claimed I did not select the payment option which was incorrect and when I proved her wrong she asked me to hold while she escalates the matter of which she took ages to get back to me when she finally got back to me she promised me that my matter will be resolved soon as she had escalated the query and I should be recieving feedback on Friday which is yesterday. I noticed it's getting late with no correspondence from them and decided to call them around 15pm, again I wasted my airtime the person I spoke to was just speaking a bunch of useless things and I told him I will be running out of airtime any minutes so should the call cut they must call me back be made an excuse of being an outbound agent and promised to transfer my query to someone who will call me back and they never did. I am unemployed, this was the only money I was relying on to put my son back to school with, I'm a food vendor and have no money to stock up I am stuck and very stressed because of this bunch of *********** people I will never recommend this company to anyone who wants to invest such a pity that my previous employer had to alocate them as the financial service provider , they are really F...ing up with people's lives