Slow process and lack of communication

I am really devastated for always calling for help but no one really knows anything about my funds I was looking forward to save money with the firm but they just proved that they are not a firm to trust with your money they lack communication.

This is the email I recieved after complaining. "Thank you so much for your patience regarding your complaint.

Kindly note we have ascertained that the tax application had to be cancelled and reapply as the full benefit was not disinvested on the 11/06/2024.

Additionally we established that there is a downtime which was communicated on fund level which is there to facilitate a section 14 transfer from the pension fund to the retirement fund. The downtime is from June21 and will go back live June 30 2024. This means that no exits will be paid during this period.

I will make contact with you by no later than 01/07/2024 before close of business in order to provide an update accordingly." No one has contacted me in providing an update about my funds I am really disappointed if you really need peace of mind with your money this is not the right firm to go with I've resigned on 03/05/24 I haven't received my funds even today.

So now I want answers I will need the date which I will recieve my funds because it's been a while since I claimed I have submitted relevant documentation but the process is slow now it is no longer 4 weeks I need to be answered by 02/07/24 Before close of businesses to provide an update on my funds I don't want to write another complaint for the same firm do the right thing. I tried to make contact but I was put on hold for more than 20 minutes after giving relevant details what this firm is doing is unfair never ever go with Alexander Forbes