Slow , inefficient ,*********** and uncaring

What does a person have to do to get a payout my brotrhers wife passed away a few months after being medically boarded after a ver sad and long illness he is about to loose his house and they are just dragging their feet and have made so many mistakes only to blame her work place and others instead of taking responsibility not to mention putting added pressure on the spouse who is about to loose his home because he cant afford the bond on his own and this money could help him pay off his house disgusting