AR
Annette R

1 reviews | Active since Feb 2013

12 Dec 2023, 18:39

Sies Alexander Forbes

When my father passed in December 2022, we had carefully prepared every little thing for the executor. All went well except that a R1000 death benefit payment from Alexander Forbes took 4 months to finalise! We dealt with a young lady working from home who never returned my calls or my emails. When I eventually spoke to her, her baby was niggling in the background and she was totally dismissive. Never in my life had I felt more ignored, disrespected or mistreated by an organisation that I had thought to be trustworthy in the past. Sies Alexander Forbes, Sies.

0
Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply13 Dec 2023, 08:36
Official
Dear Annette,

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. 

We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 

We will investigate your query and provide feedback with the contact details provided. 

Kind Regards 
Customer Insights and Escalations