XH
Xoliswa H
1 reviews | Active since Mar 2023
04 Oct 2024, 09:35
Sies Alexander Forbes
I am so disgusted by Alexander forbes because of the anxiety and stress they have just caused in my life, I submitted my two pot claim on the 4th of September and it is suppose to 21 days turn around time and guess what till today I have not received my money, what made this whole experience worse is people who submitted two weeks later than me already received their money and there was nothing wrong with my claim. The inconsistency is appalling!
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Alexander Forbes Financial Services's replyOfficial
04 Oct 2024, 14:54Dear Xoliswa
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply04 Oct 2024, 14:54
Official
Dear Xoliswa
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations