AP
Andri P

1 reviews | Active since May 2020

14 Nov 2024, 14:42

Sick and Tired

Look, AlexForbes/ Standard Bank Pension department may have your retirement covered at the moment but please don't die, as your family will struggle to get ANY assistance, updates or communication from Alexforbes operations and administration department.....please also note my father has been passed for 21 years but we still have to BEG Alexforbes for Arielle's money my dad left for her for educational purposes but now with our mother passing there is no other means of income for her at the moment... Our request was sent in June....

I will not recommend AlexForbes/ Standard Bank if you are worried about the mental health of your loved ones while grieving you..... Alexforbes /Standard Bank Pension department thank you for making life more difficult than it already is!!!!!!

0
Replies (2)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply14 Nov 2024, 16:20
Official
Dear  Andri,


At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards
AP
Andri P's update14 Nov 2024, 17:06
Reviewer Update
Your generic replies is a testimony of AlexForbes' special care promised....