ST
Sibongile T
1 reviews | Active since Mar 2024
19 Mar 2024, 12:00
sibongile T****e
I have resigned from my employer on the 25th of January 2024 a claim was made and received an sms that to expect my money after 4 weeks today is the 19 of March 2024 still nothing. I waisted my airtime callin even my petrol to go to their offices to find out i was told about section 14 transfer which i didn't know about. And to my understanding if you have resigned from work it should not affected you. Im frustrated because now im worried about my bond and my finances month end. This an acceptable to be treated like own tthem or they are doing you a favor.
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Replies (1)Alexander Forbes Financial Services's replyOfficial
19 Mar 2024, 12:05Dear Sibongile, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply19 Mar 2024, 12:05
Official
Dear Sibongile, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
